I joined My Home Move in September 2014 with no experience in conveyancing at all. When I first joined the company I was working on the client support team chasing starter packs and doing client satisfaction surveys. This was a fantastic way to perfect my customer service skills and get to learn the basics to the conveyancing process. After five months on this team I moved into the customer support team. On this team I was taking a high volume of inbound calls and learning the process to set up new files. After this I progressed to a senior team member level with this role I began deputising the team when my manager was absent, this was very different for me as I hadn’t been in a supervisory position before but I found that I flourished in this role and after a while I became the Customer Support Team Leader.
Before my recent appointment as Team Leader of the Account Management team, I had been an account manager for over 2 and a half years. A typical day begins by checking my inbox to see what has come in overnight and needs my attention. My team works from a central inbox as well as our own individual inboxes, working closely with recommenders, agents and financial advisors, so there is always something new and varied to assist with. Each Account Manager is aligned to a recommender or site across the business that they are predominantly responsible for, for me this entails working closely with our Manchester teams and our Leicester / regional teams who look after some of our largest recommenders. Although we are often extremely busy as a team we are very supportive of each other and are always willing to help with each other’s accounts where necessary.
I have worked for My Home Move for almost 10 years and joined without any previous experience of conveyancing. I was referred to My Home Move by a recruitment agency and, having researched the company before the interview, saw that they offered great career opportunities. My first role at My Home Move was with the Remortgage team, where I was guided through the conveyancing process and learned all there was to know about the role of a conveyancer. One of the best things about working for My Home Move is how much you learn from the people around you. Throughout my training, I found that shadowing my colleagues was one of the best ways to learn, as each member of the team taught me something different and a new way of dealing with a case.