Meet our people
My Home Move is a great place to work - but don't just take our word for it! Hear from some of our employees about what it's like to work here.
Rebecca - Customer Support Team Leader
I joined My Home Move in September 2014 with no experience in conveyancing at all. When I first joined the company I was working on the client support team chasing starter packs and doing client satisfaction surveys. This was a fantastic way to perfect my customer service skills and get to learn the basics to the conveyancing process. After five months on this team I moved into the customer support team.
On this team I was taking a high volume of inbound calls and learning the process to set up new files. After this I progressed to a senior team member level with this role I began deputising the team when my manager was absent, this was very different for me as I hadn’t been in a supervisory position before but I found that I flourished in this role and after a while I became the Customer Support Team Leader.
I was attracted to working here because of the career opportunities made available to all staff. I was keen to start a career in a good company where I could be given the chance to progress. The thing I love the most is the people that work here with me - there is a real family atmosphere, everyone gets on and you always have someone to talk to if you need any help. What makes My Home Move stand out is the way they look after the staff, if you work hard it gets noticed and often rewarded.
I’m really looking forward to further development in my future, the possibilities to progress are endless.
Harriet - Conveyancing Support Team
I joined My Home Move in November 2015 and prior to this I was working for my family estate agent, so I have a background in the property market although with little direct knowledge about the Conveyancing process. I was excited to see that My Home Move offered fantastic career opportunities that would give me the knowledge I was looking for.
I work on the Conveyancing Support team and a typical day begins with being delegated a task list to work on throughout the day and every day is different with something new to learn. I often start with chasing Lenders for redemption statements and then assist the Conveyancing teams with exchanges and completions. Every day I come across different challenges and I think one of best things about working here is the guidance you get from everyone around you.
In April 2016 I was given sale and purchase training within our award winning Learning & Development Academy which gave me the knowledge and help I needed to succeed in the Conveyancing Support Team role. I have also had customer service training which enabled me to deal effectively with calls from our customers and this excellent training means you can progress your career and even move to other teams and roles within the company as you know the support and help is always available.
I feel working here has given me the confidence to take my career further and if you work hard then anything is possible. The list goes on with all the benefits that My Home Move has to offer.
Louise - Account Manager Team Leader
Before my recent appointment as Team Leader of the Account Management team, I had been an account manager for over 2 and a half years.
A typical day begins by checking my inbox to see what has come in overnight and needs my attention. My team works from a central inbox as well as our own individual inboxes, working closely with recommenders, agents and financial advisors, so there is always something new and varied to assist with.
Each Account Manager is aligned to a recommender or site across the business that they are predominantly responsible for, for me this entails working closely with our Manchester teams and our Leicester / regional teams who look after some of our largest recommenders. Although we are often extremely busy as a team we are very supportive of each other and are always willing to help with each other’s accounts where necessary.
As a sales team our role is also proactive, calling our recommenders through call plans to build relationships, and assisting with following up on marketing campaigns to encourage engagement and increase overall business. We also work in conjunction with the regional development managers to assist in chasing agreements for new recommenders, and assisting with communication for new on boarders. Building & maintaining relationships is so integral to our role, and a most recent example of this was when we attended our annual housing conference which was a great opportunity to put more faces to names.
I feel truly privileged to work for a company such as My Home Move, there is such a community spirit and if you work hard there are excellent opportunities for personal growth and development.
Phill - Head of Panel
I have worked for My Home Move for almost 10 years and joined without any previous experience of conveyancing. I was referred to My Home Move by a recruitment agency and, having researched the company before the interview, saw that they offered great career opportunities.
My first role at My Home Move was with the Remortgage team, where I was guided through the conveyancing process and learned all there was to know about the role of a conveyancer. One of the best things about working for My Home Move is how much you learn from the people around you. Throughout my training, I found that shadowing my colleagues was one of the best ways to learn, as each member of the team taught me something different and a new way of dealing with a case.
After six months, I was promoted to Team Leader, but found I missed working on cases and joined the mover conveyancing teams. As well as learning through my colleagues, My Home Move’s Learning and Development Academy enabled me to progress my career and work on more complicated cases. I believe the Academy is the best in the industry and no other conveyancer could provide the depth and breadth of training that My Home Move gives its employees.
I recently moved away from the conveyancing teams to become a Panel Account Manager, liaising with the solicitors that sit on My Home Move’s panel, specifically those who deal with cases referred to us by Purplebricks.com.
The best thing about working for My Home Move is that we’re all one big family – you truly feel like there is an arm around you and your colleagues are always on hand for support.