My Home Move launches online case-management service for Remortgage clientsMarch 17, 2015
My Home Move, the UK’s leading provider of mover conveyancing services, has launched an online case-management service tailored for Remortgage clients.
Remortgage eWay, launched in early March, is available to all clients who are recommended to My Home Move through its network of introducers.
The new service allows remortgage clients 24/7 access to their case file via a smartphone, tablet or PC. Clients also have the ability to upload and action documents, as well as make secure payments through the online case-management service, helping to speed up the conveyancing process.
The client-facing service is supplemented by My Home Move’s Introducer eWay, a unique service within the industry that gives My Home Move’s introducers greater control of their clients’ cases; streamlining the conveyancing process, reducing unnecessary delays and, for mover clients, reducing the risk of a chain falling through.
Other features of the service include a suite of videos that explain the more complex aspects of the conveyancing process, the actions the client needs to take and how to use the online service. My Home Move also launched the new ‘Rate our Service’ feature, allowing clients to give instant feedback on their experience, enabling continuous improvement of its service delivery to meet consumer demand.
Speaking of the launch, Dev Malle, Group Sales Director at My Home Move, said: “In 2011, My Home Move launched its revolutionary online case-management service, eWay, for purchase and sales clients and last year added Introducer eWay. We know consumer behaviour is changing rapidly and they now demand a service that matches the best of what they are getting in other sectors.”
“Extending our award-winning sales and purchase solution to remortgage clients and introducers has already generated positive feedback. Whilst we have pioneered the use of technology for over 10 years, we are not complacent and there is more to come, watch this space.”