You know the story; you give a client a call to check in with them about the progress of their move, and it turns out that they already know about the thing that you’re calling them about.
We understand the frustration that is caused when different parties in a transaction have different (or outdated) information, so when we were building the new Introducer eWay platform, we knew we needed a way of keeping everyone up-to-date, using the same information.
For this post in our Introducer eWay series, we’ll be taking a look at the ‘Same View’ feature.
The Same View
Those of you who are familiar with our client service will know that all Premier Property Lawyers clients have access to the award-winning eWay portal. When they log in, they are greeted with a dial (similar to the one that our industry partners now see through their own Introducer eWay portal).
Here is an example of the view the client would see in their own eWay portal:
As well as the Activity Log which we looked at in last month’s blog, our partners can now see the same eWay dial that their client sees, meaning that everyone has the same insight into the progression of the case.
When our partners click through to an active case, their clients’ dial is the first thing that they see:
Communication and making sure that all parties in a transaction have the same information is key to making the conveyancing process as stress-free as possible.
Coupled with the Activity Log, being able to see the clients’ view of their case’s progression keeps our partners informed and up-to-date, meaning less time is spent chasing for updates and more time is spent on moving the case forwards.
Want to see how Introducer eWay can transform your business? Get in touch.