For those of you who have worked with My Home Move for a long time, you’ll know that the service that we provide to our clients and partners today is very different to the one we started with back in 2001.
Like most within the industry, we’ve had to adapt, change and revamp our service during our history, but we’ve always done so with our industry partners and clients at the heart of the decision making.
We truly do listen to the feedback we get, from clients leaving messages through the ‘Rate our Service’ feature on eWay, to chats with our partners while we’re on the road.
One of the major changes we’ve tackled in the last year was to develop and launch the Introducer eWay portal for our industry partners. This was as a direct result of feedback from many of our partners asking for a more transparent and easier to use sales progression tool.
In other words, you asked, we delivered.
You asked for more accurate updates – we delivered a portal that is synced with our own internal case-management system, meaning everyone in a transaction is updated at the same time.
You asked for greater transparency – we delivered new functions within Introducer eWay that go beyond case tracking, with access to the case action log.
You asked for better communication – we delivered through giving you tailored and relevant information through the portal, to help drive performance and keep you informed at all times (not to mention handy quick access links to your personal representatives at My Home Move).
You ask and we deliver – that’s always been the My Home Move way. I’ll reiterate the sentiment of my colleague Mark from his latest blog – we will continue to deliver change, we will continue to be Bigger, Brighter, Bolder and Better, and we will continue to revolutionise the customer experience of conveyancing for you and your clients.
We value the suggestions and the comments of our industry partners, so if there is anything you would like to let us know, get in touch with us.
And by the way, I know a lot of our partners want more information about the conveyancing process and a better understanding of the jargon that can sometimes crop up. Keep an eye out on our social media channels and across the blog in the coming month – you asked, and we’ll be delivering once again.